Privacy policy

1. Information We Collect

a. Personal Information

When you create an account, enroll in a course, or communicate with us, we may collect personal details such as:

• Full Name – for course certification and personalized communication.
• Email Address – to send login credentials, updates, newsletters, and important notifications.
• Phone Number – to provide support and communicate directly via WhatsApp or calls.
• Payment Information – such as billing address or UPI/credit card details for processing course fees (when applicable).
• Professional Details (Optional) – like your job title, company name, or area of expertise, to help us personalize content.

b. Usage Data

We gather data related to your browsing behavior on our platform, including:

• IP address and geolocation
• Device type (mobile/desktop/tablet)
• Browser type and version
• Date and time of visit
• Pages visited and actions taken (e.g., course watched, button clicked)
• Referring website or app (if you came from another site)

c. Course Interaction Data

To improve your learning experience, we track:

• Courses viewed and enrolled in
• Video completion percentage
• Quiz performance
• Assignments submitted
• Certificates earned
• Feedback or reviews you provide

2. How We Use Your Information

Your information helps us serve you better. We use your data for the following purposes:

• Course Access & Account Management: To register you as a user and provide secure access to courses and features.
• Customer Support: To respond to your queries, offer technical help, and resolve issues.
• Learning Personalization: To tailor course recommendations and email suggestions based on your behavior and preferences.
• Communications: To send course updates, event reminders, new course announcements, and newsletters. You may opt out anytime.
• Performance Tracking: To analyze your course progress and provide insights like completion status and test scores.
• Improving Services: To analyze usage data for enhancing course content, website design, and user experience.
• Legal Compliance: To comply with applicable laws and regulations.

3. Sharing of Information

We prioritize confidentiality. However, in specific circumstances, we may share your information:

• Service Providers: We work with third-party vendors (e.g., payment gateways, analytics services, hosting providers) who help us operate the platform. These vendors are contractually obligated to protect your information.
• Affiliates & Business Partners: If you’ve signed up through a partner or institution, we may share limited course data (like completion status) with them.
• Legal Requirements: We may disclose your data when required by law, court order, or to protect our legal rights and platform security.
• Merger or Acquisition: In the event of a company acquisition or merger, your data may be transferred as part of the deal, but you will be notified.

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

• Recognize your login session
• Save your preferences (e.g., language selection, theme)
• Analyze site traffic and engagement
• Measure campaign effectiveness

Cookies can be controlled or disabled through your browser settings. However, some features may not function properly if cookies are disabled.

5. Data Security

We take your data security seriously and implement strong safeguards:

• SSL encryption across our website to protect data during transmission.
• Secure servers to store user information.
• Restricted access to personal data, allowed only to authorized staff.
• Regular audits and system checks to prevent breaches or unauthorized access.

Still, no online system is 100% secure. We recommend using a strong password and keeping your login details confidential.

6. Your Rights and Choices

You have full control over your personal information. You can:

• Access or edit your profile details through your dashboard.
• Delete your account by emailing us at academy@brands.live
• Opt out of marketing emails anytime by clicking the “Unsubscribe” link.
• Request a copy of your data (data portability request).
• Request deletion or correction of your data, if inaccurate.

We process such requests within 7 business days.

7. Third-Party Links

Our website and courses may contain links to third-party websites or platforms (e.g., YouTube, payment gateways). We do not control their content or privacy practices. We recommend reviewing their privacy policies before sharing any data.

8. Children's Privacy

Our services are intended for adults and individuals aged 16 years or older. We do not knowingly collect information from children. If we discover that a child under 16 has submitted personal information, we will delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page with the updated "Effective Date" at the top. Major updates will be communicated via email or website notifications.

We recommend reviewing this policy regularly to stay informed.

10. Contact Us

If you have any questions, suggestions, or concerns about your privacy or this policy, you can reach us at:

Email: academy@brands.live
Website: www.brands.live/academy